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Return Policy:

Any new product, with the exception of software, may be returned within 15 days of the invoice date so long as the equipment and packaging are in "as new"condition. All returns are subject to a 30% restocking fee and refund store credit.
"As new" means that all returns inside the 15 day period should be undamaged and in their original packaging with all accessories and documentation included. Products must NOT be installed, mounted, or configured. The original packaging must be unmarked. No postmarks or labels may be on the original product box(es).
Special orders, custom built items and software may not be returned.
Shipping costs are non-refundable.
Return items must be properly packaged in a shipping carton, insured, and shipped by a method that offers delivery verification.
No refunds, exchanges, or store credits will be issued after the 15 day period.
After the 15 day period products may be returned for warranty repair/replacement only.
There will be NO refund, return or replacement if the user damages the equipment due to the wrong voltage applied to the system, reverse polarity, power surge or lightning.

A Return Merchandise Authorization (RMA) number must be obtained for all returns. Please see the RMA Form prior to the return of any merchandise for instructions on how to return your order. Any Products returned to us without an RMA will be rejected and/or sent back to you at your cost and expense. An RMA number is only valid for 5 days. OWLTECH does not pay the return shipping cost for defective merchandise. If you pay to send the item back to OWLTECH, we will repair or replace the item and ship it to you via UPS ground at no charge. OWLTECH will employ every resource it has to ensure that your item is replaced promptly, without hassle. We do not provide advanced replacements (also known as cross-shipments) for any product.

In the event the original equipment is discontinued or cannot be obtained in a timely manner for repair/replacement, OWLTECH reserves the right to substitute the equipment with alternative equipment.

Click to download RMA Form (154.27KB)